TERMS AND CONDITIONS

A) SHIPPING POLICY.

Delivery term.

The maximum term for the delivery of products is 24 or 48 hours from the time they leave our warehouse. In the event that for any reason, the order cannot be delivered within the established period, we will notify you of said circumstance as soon as possible.

In such a case, we will contact you to inform you of the delay, giving you the option to cancel the order with the corresponding refund of the amount paid (shipping costs if incurred).

We inform that products are not delivered on Saturdays, Sundays, national, regional and local holidays.

Place of delivery.

PAWS & CLAWS undertakes to deliver the product in perfect condition to the address indicated by you and which, in any case, must be within the Territory. In order to optimize the delivery process, the address you provide must be an address to which delivery can be made within normal business hours.

In this way, PAWS & CLAWS does not assume any responsibility when the delivery of the product does not take place as a result of the data provided by the user being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the control of the delivery company. shipments, assigned for this purpose, as is the absence of the recipient, in these cases.

Transfer of risk and property.

The delivery is considered made from the moment in which the product has been made available to the User or a third party indicated by him (other than the carrier) at the indicated place of delivery. The risk of the products (among others, loss, impairment or theft) will be transferred to the User from the moment the product/s have been made available to them. However, in the event that it is the consumer and user who orders the transport of the goods or the chosen carrier is not among those proposed by the entrepreneur, the risk will be transferred to the consumer and user with the delivery of the goods to the carrier, without prejudice to their rights against it.

Delivery problems.

If there is any discrepancy or problem with the order, you should contact PAWS & CLAWS through our email info@pawsandclaws.com leaving us your personal data and requested number reflecting the discrepancy or problem and we will contact you shortly to solve the incident.

B) RETURN POLICY.

Right of withdrawal.

To return a product, as individual, you have a maximum period of fourteen (14) calendar days from receipt of the product.

The shipping costs derived from the return will be at your expense.

How do you proceed to return a product?

• The products must be returned in the same conditions in which you received them, if they have lost their value totally or partially due to improper or incorrect use of the same, we reserve the right to pass on to you said decrease in value according to the terms of art. 108.2 of the TRLGDCU.

• You are responsible for proving that the items have been returned so we recommend that you always send your returns through a system that certifies delivery.

• You will be responsible for the costs of returning the product.

• In no case will we accept returns sent postage due.

Once we verify that the products you return to us meet all the specifications of the Returns Policy, we will send you an email informing you that the return has been accepted.

Regardless of the payment system used by you, the refund of the amount will be launched as soon as possible but always within a period of 14 days. upon receipt of the product in our warehouses. In the case of having made the payment by transfer, to make the return you must attach an account number on the return form where you can make the deposit.

In the event that the product has been purchased on delivery, you will have to provide us with a card number to make the return, or indicate other means of refunding the amount, such as an account number.

If you have any questions about the return process, please contact us through the contact email contacto@pawsandclaws.com or by calling Customer Service 945261778.

To make a return you must send us the products together with the return form.

1. Hiring procedure.- How can I buy online?

In order for you to access the products offered by PAWS & CLAWS and make a purchase, you must freely and voluntarily provide the personal data that will be required.

Once the USER ACCOUNT has been CREATED, it is reported that in accordance with the requirements of art. 27 of Law 34/2002 on Services of the Information Society and Electronic Commerce, the contracting procedure will follow the following steps:

Once you have made your selection of services, adding them to the cart, the next step will be to process the order and make the payment.

Shopping at PAWS & CLAWS is very simple. You just have to follow the following steps:

1. Click on the product you want to select and press the button: “add to Cart”. -<<The cart is located at the top right of the page.>>

2. If you want to continue shopping, you must press the "continue shopping" button.

3. Once you have selected the products you wish to buy, as well as the number of units, you can log in or create an account to complete the order. You must click on "Process order"._cc781905- 5cde-3194-bb3b-136bad5cf58d_

4. Next, you must provide us with your personal data. On the same screen, you have basic information on data protection, as well as access to the second layer of information (detailed information on the privacy policy).

5. On the next screen, you must indicate a delivery address and chosen shipping method.

To your right you have the summary of the cart with the selected products, price, taxes, shipping costs (if applicable).

Likewise, you have a form to indicate any comments that we should take into account for the shipment.

6. Finally, you must select the desired payment method.

IMPORTANT!!! This before an order with payment obligation.

The conditions of sale are available for your reading. They are valid when the seller has confirmed the order and sent to the buyer all of the conditions_cc781905-5cde-3194-bb3b-136bad5cf58de9-cc75810_cc75810_cc75810_cc75810-exposed. 3194-bb3b-136bad5cf58d_

I am of legal age, and I have read the terms and conditions of use and sale
I want to receive the invoice in electronic format. Failing this, the invoice will be sent to you in paper format together with the corresponding shipment of your product. Failing this, the invoice will be sent to you in paper format together with the corresponding shipment of your product.

The prices applicable to each product will be those published on the website, and applied automatically by the contracting process in its last phase. In any case, this will always be previously communicated to users.

For any information about the order, the user can contact customer service via email info@pawsandclaws.es.

PAWS & CLAWS reserves the right to change its prices at any time. The products will be invoiced at the price in force at the time of purchase, except for obvious typographical errors.

2. Information about the products.

The descriptions of the products offered on the portal are based on the PAWS & CLAWS product catalogue.

It is necessary to warn the user that in some cases the images offered with the description of the product may not coincide exactly, in these cases the description of the product that is made in the purchase sheet or product details will always prevail. These cases will be exceptional since the intention of PAWS & CLAWS is to always offer a faithful image of the product offered.

Likewise, to guarantee more complete information, we will also indicate the existence or not of the product in stock as soon as possible. In the event that the product is not available after the purchase has been made, PAWS & CLAWS will inform the User of the total or, where appropriate, partial cancellation of the order and the refund of the amount paid (shipping costs if would have generated).

3. Price information.

The price of each product will be the one stipulated at any time on our website, except in the case of manifest error. Although we try to ensure that all prices on the page are correct, errors may occur. If we discover an error in the price of any of the services you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it.

Prices may vary at any time, without this modification affecting orders that have already been placed.

The prices indicated for each service will be expressed in the euro currency (€).

Unless otherwise indicated, the prices of the products shown on our website include the legally applicable taxes (the Spanish VAT).

The shipping costs and applicable taxes will appear itemized at the time of purchase, (payment screen) so that the user can know exactly what the final price of the product is and how it is made up.

4. Shipping costs.

Free, on orders over 59.00.- euros (€).
Otherwise, the shipping costs will be from 5.99 euros (€).

5. Customs information.

If an address outside the EU is indicated for the delivery of the product, you may be obliged to pay import duties and taxes, which will be charged at the time the package reaches its destination. Any additional amount due to customs clearance will be borne by you. As an importer, you must therefore comply with all applicable laws and regulations in the country in which you receive the order. Please note that international shipments are subject to inspection and opening by customs authorities

6. Purchases from abroad.

In order to deduct VAT from international invoices, it is essential to indicate the number of the Identity Card or Passport.

The shipping costs, applicable taxes, and other surcharges and commissions will appear broken down at the time of purchase, (payment screen) so that the user can know exactly what the final price of the product is and how it is made up.

The estimation and collection of a deposit for import duties is possible during the order processing process. These funds will be used to pay import taxes to the appropriate authorities, when your order has arrived in the country of destination.

The estimated amount of import tax will appear on the summary page of your order. If this amount does not appear in the summary of your order, the customs expenses will be borne by the recipient.

7. Offer and acceptance.

The contracting procedure and pre-contractual information is in Spanish and this language will be used to carry out the contracting. If it can be carried out in another language, it will be indicated before starting the contracting procedure.

8. Information on means of payment.

Payment of the price through the website is made at the time of purchase and PAWS & CLAWS will send you an email confirming the purchase made, informing you of the expected date for receiving the product.

PAWS & CLAWS states that it does not have access to or store sensitive data related to the means of payment used by the User, except for those strictly necessary for payment management. Only the corresponding financial entity processing the payment has access to this data by way of managing payments and collections. Once the purchase process is finished, an electronic document is generated in which the contract is formalized and that the user can print.

PAWS & CLAWS reserves the right to cancel orders in accordance with these conditions.

What payment method can I use to make my online purchase?

The payment of the products offered by the entity may be made by:

• Credit or debit card. Visa, Visa Electrón 4B, Visa Internacional, _cc781905-5cde-3194 -bb3b-136bad5cf58d_ MasterCard, and Maestro (No increase on the final price).

If your means of payment is the bank card, by clicking on "Buy and proceed to payment" you are confirming that the credit card is yours. If you receive a notification that your card has been declined and you have verified that the card has not expired and that the information number associated with your card does not contain any errors, you should contact your bank first to find out what the reason for the rejection is. refusal or lack of authorization.

• PayPal.

If you choose PayPal as the payment method, once the order has been placed, it is not allowed to make any type of change in the shipping address.

•ApplePay.

Once the order has been placed, the company will confirm your order and make these conditions available to you, within twenty-four hours (24 hours) following your request.

Invoice information.

The company generates invoices in electronic format, although you can indicate at any time your wish to receive a paper invoice.

If you are a subscriber of any product or service of our company, you can do so through the User Area.

The invoice will be issued in the name of the natural or legal person who places the order, so the User must make sure to enter the correct and complete data of the buyer.

Subsequent changes will not be possible.

PAWS & CLAWS warns that, in order to preserve the confidentiality of the data, only duplicate invoices will be issued to the contract holder. Duplicates will not be issued to third parties.